Digital Banking

Se avecina una mejor experiencia de banca digital.

Our new Digital Banking experience will go live on September 22, 2026.

We’re upgrading our Digital Banking platform to bring you a faster, easier, and more secure experience.

Lo que está sucediendo

We’re upgrading our Digital Banking system to better serve you. This new platform will offer an improved user experience, enhanced features, and stronger security—so you can manage your money with confidence anytime, anywhere.

Cosas que debes saber

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Antes de la conversión: Continue using Digital Banking as usual

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Finales de septiembre: New Digital Banking goes live on September 22, 2026

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Durante la conversión: Pueden producirse interrupciones temporales del servicio (próximamente se darán más detalles).

Lo que debes hacer

Estamos trabajando para que esta transición sea lo más fluida posible. Aquí le indicamos cómo prepararse:

Revisa tus alertas, transferencias y pagos de facturas actuales.

Manténgase al tanto de las actualizaciones por correo electrónico y en esta página.

Be ready to log in and register to the new system starting September 22

Qué esperar

Falta del tiempo

Una breve interrupción del servicio durante la conversión.

Nuevo inicio de sesión

Actualizaciones sobre cómo iniciar sesión o acceder a sus cuentas

Nueva imagen

Un aspecto renovado y una navegación mejorada

preguntas frecuentes

  • What is changing with Digital Banking?
    • Embold is migrating to an entirely new system for our Digital Banking solution.
  • Why is Embold Credit Union making this change?
    • Embold is making this migration to enhance our digital banking offering with new features and enhanced security as well as create a foundation for new functionality in the future.
  • When will the new system be available?
    • September 22, 2026
  • Will I need to do anything to prepare?
    • Ensure your contact details (email address, phone number, and address) are correct in Digital Banking.
    • Have your member number ready (you’ll need this for registration). Not sure what your member number is? Follow the directions below, read our FAQs here, or call us at 503.656.0671. Please note, if you are the primary owner of the account, use your primary member number. If you are not a primary owner of any account, please use the primary’s member number.
      • Log into digital banking
      • Click on your regular share (savings) account
      • Select account details
      • You will see your Account Number (example: 100010593312345)
      • Remove the first 5 digits (example: 0593312345)
      • This is your member number
  • Will my username and password stay the same?
    • During the transition to our new Digital Banking platform, all members will have to re-enroll. As part of this process, you’ll have the option to keep your current username (if available) or choose a new one. You’ll also create a new password that meets the security requirements of the new platform.
  • Will I need to re-enroll or register again?
    • Yes, all members will need to re-enroll to access Digital Banking.
      • Consumer Accounts will have the ability to self-register into the new system.
      • Business Accounts will be sent a registration email to the primary business owner.
  • What happens if I forgot my login information?
    • No worries! Since you’ll need to enroll in the new system, you’ll be able to create new login credentials. You’ll need to know your member number to enroll in the new system.
  • Will there be a new mobile app to download?
    • Yes, on September 22 if you search Embold in both the Apple app store and Google play store, you’ll find two apps. The new version will be called “Embold” and NOT “Embold CU”.
  • Will the current app stop working?
    • Yes, on September 22 the current app will stop functioning.
  • Will my fingerprint or Face ID settings carry over?
    • Once you download the new app and enroll, you will need to re-enable the settings in the new platform but shouldn’t need to recreate the face ID/fingerprint credentials stored on your Phone.
  • Will my account history transfer over?
    • Sí
  • Will my account numbers change?
    • No
  • Will my balances and transactions be accurate?
    • Sí
  • What happens to my scheduled transfers?
    • Scheduled transfers will need to be recreated as they are currently stored in our current platform and are unable to be moved.
  • Will my recurring bill payments transfer to the new system?
    • Yes, payments that are currently established within Bill Pay will transfer over. You will not be able to access Bill Pay from September 18- September 21 while we transfer your records to the new .
  • Do I need to re-add payees or payment information?
    • No, your payees, payment info, and payment history will migrate over.
  • Will there be any service interruptions?
    • We anticipate a brief period during the weekend before we go live, where you will be unable to add, edit, or remove payments in Bill Pay. This is necessary to ensure all member data is successfully migrated over to the new platform. A more specific timeframe will be communicated as we get closer to September 22.
  • Will the external accounts I’ve added be available
    • External accounts will need to be recreated as they are currently stored in our current platform and are unable to be moved.
  • Will Digital Banking be unavailable during the conversion?
    • We don’t anticipate any downtime that would cause access issues. Any potential downtime will be communicated on our website at www.emboldcu.org.
    • Bill Pay access will be unavailable September 18th through September 21st. Scheduled transactions will continue to occur, but changes to payees, transactions, and schedules cannot be made during this time.
  • How can I access my money during that time?
    • Funds will still be accessible using your debit and credit cards, visiting a branch, and calling or texting at 503.656.0671.
  • Will my alerts and notifications transfer over?
    • No, you’ll need to re-establish alerts and notification preferences.
  • Is the new Digital Banking platform secure?
    • Yes, the new system has improved security.
  • Will there be any changes to how I verify my identity?
    • Our new platform includes a variety of ways to confirm identity for multi-factor authentication, including digital passkeys, authenticator apps, and more.
  • What new features will be available?
    • For our consumer members, you’ll have new features, including:
      • A new, customizable dashboard
      • You will be able to receive instant person-to-person payments powered by FedNow®
  • Instant transfers using debit cards from other financial institutions (fee based)
      • Users will incur fees on “push-to card” transfers, at 1.75% or a $0.50 minimum per transfer. For “pull-from-card” transfers, end users will incur fees at 0.75% or a $0.50 minimum per transfer.
      • Enhanced budgeting tools to manage your finances
    • A Business Bill Pay system that introduces:
        • The ability to customize your Bill Pay payments, including the ability to require dual sign off for payments
        • Enhanced payroll capabilities
      • Receive customer payments in person via Tap-to-Pay
  • What other improvements can I expect?
    • An easier way to toggle between profiles on your mobile device, reducing the number of clicks and the number of times you have to enter your credentials to see all of your accounts.
    • Customize your dashboard layout – you will be able to add, move, and remove information tiles so that your dashboard is truly yours.

 

  • Where can I go for help during the conversion?
    • You can reach out to the Embold team from within Digital Banking (Conversations), calling or texting us at 503.656.0671, or by visiting a branch. If you are having trouble accessing the new platform and prefer to chat with us, you can do so by starting a conversation from our website.
  • Will branches and call center hours change?
    • No

Sigue atento a esta página.

Continuaremos actualizando esta página y también le enviaremos mensajes directos sobre nuestro progreso y cualquier información que pueda resultarle útil a medida que nos acerquemos a la conversión.

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