Scheduled transfers will need to be recreated as they are currently stored in our current platform and are unable to be moved.
Will my recurring bill payments transfer to the new system?
Yes, payments that are currently established within Bill Pay will transfer over. You will not be able to access Bill Pay from September 18- September 21 while we transfer your records to the new .
Do I need to re-add payees or payment information?
No, your payees, payment info, and payment history will migrate over.
Will there be any service interruptions?
We anticipate a brief period during the weekend before we go live, where you will be unable to add, edit, or remove payments in Bill Pay. This is necessary to ensure all member data is successfully migrated over to the new platform. A more specific timeframe will be communicated as we get closer to September 22.
Will the external accounts I’ve added be available
External accounts will need to be recreated as they are currently stored in our current platform and are unable to be moved.
