With technology, it’s easier than ever to connect with others and people are just a click or call away. Nobody knows that better than scammers, who might try to contact you about a supposed virus or malware they’ve “found” on your device. If someone unexpectedly calls or messages you, claiming your computer’s security is at risk, it’s a scam.
Here’s what to do:
- If you get an unexpected call from someone saying there’s a problem with your computer, hang up. It’s a scam.
- Don’t click any links in an unexpected message or email. And never call phone numbers left in voicemails, emails, texts, or social media messages.
- Don’t give your personal or financial information in response to an unexpected request. Legitimate organizations won’t call or message asking for your Social Security, credit card, or bank account number, or your password.
- Update your computer’s security software. If you suspect a computer problem, run a security scan to find and remove malware. And turn on automatic updates so your security software can keep up with the latest protections against security threats.