Protect Yourself from Fraud: What You Need to Know
We’ve recently heard from members who’ve received calls, texts, and emails from people pretending to be Embold employees. While this type of impersonation scam is becoming more common across the financial industry, our systems remain secure—and we want to make sure you have the tools to protect yourself.
How the Scam Works
Fraudsters may try to:
- Call and claim there’s an urgent problem with your account.
- Send texts asking you to “verify” personal or financial information.
- Email you with urgent warnings that include suspicious links.
These attempts are designed to create a sense of panic so you act quickly—but that’s exactly what they want.
What Embold Will Never Do
We want you to feel confident knowing what’s real and what’s not. Embold will never:
- Ask for your personal or account information via email, text, or phone.
- Send you links requesting you to confirm private details.
- Pressure you to act immediately or threaten account closure.
If you’re ever unsure, trust your instincts and contact us directly.
What to Do If You’re Contacted
- Hang up or delete the message immediately.
- Don’t click links or download attachments from unknown senders.
- Call us directly at 503.656.0671 to confirm whether something is legitimate.
We’re Here for You
Your security is our top priority, and we’re committed to helping you bank boldly and safely. If something feels off, give us a call—we’re here to help. To learn more about your account security visit our fraud prevention page.